Ramp Up Your Tenant Relations
Chelsea Driscoll • Feb 19, 2020
Value Quality
Good tenants are the best guarantee of rental profits. They pay the rent on time and respect the property. A gold star tenant doesn’t make a lot of racket and respects the neighbors. Good tenants are ready to do a little extra. They refer friends and family, provide excellent consumer
reviews, and are reliable leads. A smart landlord in San Diego recognizes such quality.
Improving tenant relations is easy and a few simple acts will boost great ties.
- Active Listening: Tenants are not always complaining about conditions. There are times when a tenant will provide suggestions for improvements and these can save the landlord money. Active listening means paying close attention to what a person says. Remember that what a tenant is telling you may be worth its weight in gold.
- Immediate Response Is Essential: A leaky faucet or problems with electricity must be handled immediately. A smart landlord is going to have a system that records the issue and has a rapid response.
- Always Be Professional: It never helps to get emotional with a tenant over a problem. Sometimes, an individual says things that he or she may not mean, and a landlord must not take comments personally. It is essential to maintain a proper attitude with tenants, one that stresses service and problem-solving.
- Develop a Paper Trail: It means documenting any issues that surface. A solved problem may surface later as a new issue. Being able to refer to documentation can eliminate a lot of confusion or miscommunication. The documentation will prove to be extremely important when it comes to any legal action that, regrettably, may have to be taken regarding a tenant.
Contracting is Efficient
It is easy for a landlord to be personally involved if there are only one or two rental units to manage. Challenges surface as a real estate portfolio grows. It isn’t easy to keep individual contact with many rentals all over the city. Contracting with property management companies in San Diego is a sensible way of promoting tenant relations.
These are property management professionals who will concentrate on tenant relations as a part of their daily activities. They can spot problems and resolve difficulties quickly. Alta Vista Properties is a property management company in San Diego with an excellent tenant relations record.
We Stress Quality
We want tenants to be long-term residents of the houses and apartments we manage. It requires a firm commitment to service, and we are dedicated to
high-quality interaction
with our residents.
We make it all convenient for tenants. Electronic transfers for monthly rents are safe and reliable. Alta Vista Properties has a webpage dedicated to reporting damage and other accidents. We respond immediately to these notices, and utilize reliable contractors do the repairs.
We work closely with tenants. We will notify tenants whenever we need to do an inspection and arrange for a mutually convenient time. Our
open-door
policy encourages a resident to discuss any lease problems that may surface.
The reward for our diligence is more than just lease renewals. Our tenants provide excellent referrals and are a reliable lead base. We can fill vacancies quickly because of such tenant input. Our relationship with our tenants makes it easier to manage the properties and maintain healthy cash flows.
