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4 Ways to Energize Your Marketing

social media marketing real estate property management landlord tenant rent inspection investmentThere is a large pool of tenants in San Diego, but it doesn’t mean marketing is not important. The best, most reliable renters take special effort to attract and landlords in San Diego should energize their marketing efforts to get reliable tenants. There are several ways to do this.

Upgrade Your Curb Appeal

This ordinarily refers to the outside appearance of a house. People will be attracted to a property that is clean and well kept. A landlord can improve the chances of having interested traffic if the area is free of trash and debris. A fresh coat of paint or some landscaping updates can do wonders to a property’s appearance!

Optimize Your Leads

A personal touch helps. Whenever a person looks at a vacancy, a follow-up email, thanking that individual for stopping by, is appreciated. If you ask that person whether he or she would like vacancy updates, and they agree, you have the start of a database for future leads.

Lease renewals are a way to generate leads. Once again, the personal touch matters. A personalized reminder which expresses the hope of a renewal is the start. Once the renewal happens, a landlord can follow up with a thank you and perhaps a gift card to show appreciation. The landlord can ask if the tenant will leave a favorable comment on Yelp (be sure to have the appropriate Yelp link embedded in the email). Consumers pay attention to Yelp comments and a good one can generate some traffic.

Be Available During Peak Times

You should extend your office hours during the peak season to encourage after-work visitors to come and see a vacancy. By working with people’s schedules, you are able to show the unit more frequently and fill vacancies sooner.

Use Social Media Effectively

Millennials are mobile and if you have a mobile app, there is a better chance of a prospect contacting you. Instagram is an excellent medium for showcasing your vacancies. The content must be changed on a routine basis to maintain interest.

Pictures on Instagram need to look sharp. A clear picture which highlights a vacancy’s good points is not always possible by using a smartphone. Hiring a professional photographer to take pictures is the best idea.
A landlord with a large real estate portfolio may not have the time to concentrate on lead development. Property management companies in San Diego will make lead development a priority. Alta Vista Properties is one that gives clients maximum service.

Going Two Steps Beyond!

We are a property management company in San Diego that proactively markets vacancies. We use our leads and generate more to serve our clients better. Alta Vista Properties makes use of social media and we have a well-earned reputation for good service.

There is more to being a property management company than marketing. Financial reports must be produced and they must be accurate. There is also the concern of day-to-day relations with tenants and adherence to building codes. Alta Vista Properties is a professional in the field. We have worked with clients of all sizes for decades, and we understand how to maintain and increase the value of the real estate portfolio.

Our clients can expect accurate reports, leases that are properly administered, and evictions that are done according to the rules specified by law. We use a nondiscriminatory process of choosing the best possible tenants for the property. Rent is able to be collected via electronic transfer so that our clients receive the rent money at a specified time each month. This makes it easier to do financial planning.

A good marketing program is going to help keep apartment units occupied and income flowing into bank accounts. Our clients like what we do for them and trust our ability to manage their rental units.

Please do inquire at any time about our property management services. We can be reached at 858-274-3600 or by email at We look forward to hearing from you and answering your questions.


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Lease Management is an Essential Activity

signature business real estate paperwork lease agreement property management rental tenant owner landlordIt would be great if property management in San Diego required nothing more than a handshake and a verbal exchange. That is the way things were done in the past, but it is no longer possible. Landlords in San Diego know that every tenant must receive a lease, which defines what is expected of the tenant, how to pay rent, and the procedure for handling problems. The paperwork is especially important if a landlord has several apartments. Property management companies in San Diego understand that there is much more to the job than collecting rent and repairing broken windows. Lease management is an essential part of the service their clients receive.

Know the Nuances

A lease is a document that outlines responsibilities and obligations. Landlords understand this, but some are not aware of the nuances of a lease and that will lead to trouble.

A lease covers a set period and usually a rental lease is one year. The terms of that lease cannot be arbitrarily changed; it is in effect for the specified term. All parties who are living in the rental must sign the lease. This is a critical area that needs attention. For example, if a married couple is going to rent an apartment both must sign the lease. If only one signs, and that person later vacates the apartment, the remaining spouse might not be liable for the rent or lease requirements.

The lease must be compliant with California law and airtight. There are tenants who will dispute the lease and the document cannot have any inconsistencies that permit alternative interpretations. A landlord who ignores the language of the document may spend a fair amount of time in court.

A landlord needs to be careful about the lease used. Some landlords will try to use a lease that is valid in another state, copying something that a friend may have. It is a mistake to do that in California. The lease must be consistent with California law or else it is invalid. Not using the proper paperwork can open a can of worms that nobody wants to deal with.


Taking Things Seriously

Alta Vista Properties is serious about lease management. We will perform all maintenance duties specified in the document and respond to emergency calls ASAP. In return, we expect tenants to fulfill any obligations. The rent must be paid on time and repair work that needs to be done must be reported. Alta Vista Properties works to make compliance convenient.

Rent collection is not a problem with electronic transfers. Money is moved from a tenant’s bank account to a landlord’s bank account on a given date. There is no fear of late payments. We establish these electronic transfers as soon as possible with the new tenant. Cash flow is thereby not interrupted. We have a repair portal on our website that enables a tenant to report any damage quickly. We try to be transparent in all our dealings and we are fair with all the people who live in the rentals we manage. Tenants appreciate what we do.

We enforce the lease strictly. A tenant must understand that failure to abide by the lease may result in eviction. We have no problem beginning the eviction process if a tenant refuses to cooperate. Our lease is a document that will withstand any legal scrutiny. We have been a property management company in San Diego for close to 40 years. The lease language we use is airtight.

Our clients have a long-term relationship with us and it is due to the services we provide, including information about housing rules and regulations. Please do inquire at any time about our property management services. We can be reached at 858-274-3600 or by email at We look forward to hearing from you and answering your questions.


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Watch Out for Unethical Contractors

tools contractor property management real estate maintenance repair inspection unethical contractors Landlords in San Diego know how important maintenance is to their investment. An apartment or house which falls into disrepair becomes a hazard and is unsafe to rent. Any property owner who has multiple units does not have the time to do any repair work. He or she will have repair contractors do the heavy lifting. This appears efficient, but there is a problem: not all contractors are ethical.

It is too bad that there are less than honest contractors in San Diego, but it is important to be aware that there are unethical contractors out there. Common practices used by contractors which are dishonest include:

Use of Substandard Material

Some unethical contractors will use building material that has low price and cheap quality. The repair is done and the chances are more repairs will be needed to be done shortly afterward.

Shoddy Work

Not paying attention to detail or using “quick fixes” are ways that an unethical contractor gets the job done quickly. Poorly installed wiring or roofs with weak supports can lead to tragic accidents. Shoddy work also means incomplete repair or renovation. In the case of black mold, leaving any mold untreated encourages new infestation.

Padding the Bill

An unethical contractor will include fees and service charges that are not related to the work assignment. The contractor will rely on the customer’s ignorance to slip such extra costs into the paperwork.

The results of unethical behavior have serious consequences for the landlord. These go beyond any additional expenses in the bill. Building codes may be violated and the landlord is liable for the contractor’s work. Fines can be levied or the property declared uninhabitable. Most landlords do not deal daily with contractors. It makes sense to have a property management company in San Diego handle maintenance and repair of the rental units. Alta Vista Properties is one of the best property management companies in the area.

We Work with Reliable Contractors

Alta Vista Properties is not a new enterprise. We have been in the business for years and provide superior service to clients.

Alta Vista Properties has established working relationships with some of the best repair contractors in San Diego. We trust the quality of their work because of favorable past experiences. These professionals will only charge for the work done – there are no hidden fees. Contractors know we expect such honesty. Any contractor who will not live up to our standards will not be working with Alta Vista Properties.

We give the best service to our clients. Tenants are urged to report damages as early as possible. We make this convenient with a web page for reporting such problems. Alta Vista Properties conducts routine property inspections. These walk-throughs allow us to spot repair needs before they become more serious. It is one of the ways that we protect the investment of our clients.

Our relationship with contractors can also help when it is time for property to be sold. These contractors know what is expected by loan officers or the FHA. They will make necessary repairs and renovations to property this about to be sold. The price charged by these people is fair and equitable, and the work is high quality. Every client of ours who is about to sell an apartment or house can rely on the work that is done to prepare the structure for market.

Alta Vista Properties offers several services to landlords that make life easier. We have the best software in the industry, and we will produce reliable reports whenever they are needed. We also are experts in handling the day-to-day relations with tenants.

Please do inquire at any time about our property management services. We can be reached at 858-274-3600 or by email at We look forward to hearing from you and answering your questions.

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Maintaining Tenant Relations

hand shaking tenant landlord relationship property management real estate san diegoTenants provide the stream of income which makes investment property worthwhile. The best landlords in San Diego appreciate that those who occupy the apartment or rental home are important and need attention. Therefore, maintaining tenant relations is a high priority.

Having good tenant relations does more than assure that rent is being paid. Friction between a landlord and a tenant can result in complaints being filed and, worst of all, lawsuits being filed. Maintaining tenant relations is not rocket science but does require some understanding. A good property owner must know what it takes to create a great atmosphere. Here are some ideas that will lead to successful tenant relations.

Be Careful about Rent Increases

Everyone knows that rent in San Diego is high, but no landlord should assume that people accept rent increases without discussion. Not giving enough notice about rent increases is enough to encourage the goose that lays the golden egg to fly away. A landlord must be careful about the size of any rent increase and must communicate the reasons why as effectively as possible. Providing sufficient notice of a rent increase is an expected courtesy.

Keep up Good Communications

It is true the landlord may live miles away from the property, but it does not mean that anyone should be an absentee landlord. It is better to have a working relationship with tenants and maintain open communication with them. This is going to be especially helpful when damage occurs, and repair work must be done. A good relationship with steady communication encourages a tenant to report problems as soon as possible.

Know Your Legal Boundaries

California has some very firm tenant-landlord laws and they must be obeyed. A landlord in San Diego who acts arbitrarily may discover a complaint is being filed. There are also local building codes which must be obeyed. Any property owner who ignores them runs the risk of having an expensive apartment investment being closed due to code violations.

Be Careful in Selecting New Tenants

It doesn’t mean using unfair and illegal discriminatory practices. However, a landlord must be careful about who will be a tenant. Background checks are important and any prior information about a prospective tenant’s trustworthiness and willingness to pay the rent need to be investigated. A little caution will stop problems from even beginning.

Consider Using a Property Management Company in San Diego

Landlords have a lot to do and may not have enough time to directly maintain tenant relations. It makes sense to have a third-party take care of daily activities. There are many property management companies in San Diego and Alta Vista Properties is one of the best.


Alta Vista Properties is Tenant Centered

We believe in a comprehensive approach to tenant relations and use a nondiscriminatory process to select new tenants. Candidates who have essential problems are screened out based on facts, not hunches. We are fair in managing leases. Alta Vista Properties takes time to explain the lease and we will gladly answer questions.

We make things convenient. Alta Vista Properties sets up electronic transfer of rent and we have a portal on our website that allows a tenant to quickly report any damage. We are available to address any issues a tenant might have.

Attention to detail and high emotional intelligence are why we have a record of good tenant relations. Renters stay with us longer and have expressed satisfaction with all our efforts. The same is true for our clients. They like the way we work with tenants and are grateful for all we do to keep the income stream flowing.

Please do inquire at any time about our property management services. We can be reached at 858-274-3600 or by email at We look forward to hearing from you and answering your questions.


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Technology Makes Property Management Easier

computer property management real estate san diego lease tenant landlord inspection social media technology investment propertyLandlords in San Diego who have only one or two rentals do not seem to mind hands-on work. These property owners are willing to take an active interest in their property and many of them are retired people with time on their hands. However, this isn’t always true of someone who has a sizable real estate portfolio. In this case, it is beneficial to make use of the latest property management technology.

Real estate management may just be one investment opportunity. But, there may be other business ventures that occupy time, and directly supervising property can be a chore. A large portfolio also needs resources to be managed effectively and technology offers ways to increase efficiency. The best property management companies in San Diego know how technology helps.

Technology Permits Electronic Rental Payment.

The traditional practice of going door-to-door to collect rent is a terrible way of doing things. The landlord is at risk for robbery, depending on the neighborhood, and may have to confront a tenant who can’t pay on time. Therefore, it’s better to have rent money transferred electronically to the landlord’s bank accounts. Paying rent online is not only more efficient for property managers, but easier for tenants as well.

Online Marketing Reaches Crowds.

Available apartments in San Diego need to be aggressively marketed. Social media is an excellent way to reach out to prospective tenants in San Diego and let them know that there is property available.

Tax Season Is So Much Easier.

The old-fashioned method of having an account clerk do all the tabulations is an invitation to mistakes. Accounting software is available that makes it much easier for any landlord or property manager to produce accurate reports whenever the government needs them.

Better Property Management.

Every landlord knows there is more to supervising property than collecting rent and scheduling repairs. Day-to-day management of a large real estate portfolio can turn into a 60 hour a week ordeal for a landlord. There is only so much time in the day and a smart landlord will look at a high-quality property management company in San Diego to take care of their apartments and rental homes. Alta Vista Properties is one of the best in the area.

We Are Committed to Efficiency

Alta Vista Properties uses technology to increase efficiency. We help tenants set up electronic transfers so that rent goes to the landlord on a specified day each month. We don’t want human error to generate faulty reports and we have software that creates accurate documents. Therefore, there is no need to worry about the figures being wrong.

Our website has a portal for clients to use. If a landlord needs a report it is available in a secure space that the landlord can easily access. In addition, we have a webpage for tenants to report accidents. This is all better than requiring people to make telephone calls or send emails to request information or to submit it.

We also use social media to maximum advantage. Prospective renters can see photos of vacant rentals we manage on our site and popular real estate pages, as well. Alta Vista Properties takes care to update the pictures on a regular basis. Additionally, we only use professional real estate photographers and the best features of the listings are highlighted.

Almost all of our daily activity uses technology, but we still maintain a face-to-face relationship with tenants. We are advocates of transparency and we will resolve disputes and answer questions whenever we are approached. Our sensitivity to tenant relations is a primary reason why tenants renew their leases with us and tend to stay at AltaVista Properties managed apartments longer than at other rentals. We combine efficiency and emotional intelligence to guarantee high rates of return on investments for our clients.

Please do inquire at any time about our property management services. We can be reached at 858-274-3600 or by email at We look forward to hearing from you and answering your questions.

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Keeping Rentals Occupied in San Diego

rental home property investment landlord tenant property management lease keeping rentals occupiedThere are lots of opportunities in San Diego real estate. Sales are down a bit and the prices of houses are up, but that is not a problem for landlords in San Diego. It means people are delaying the purchase of a house and will continue to rent. More people renting homes is good for keeping rentals occupied.

The Risk

Landlords in San Diego invest a lot in their properties. These units must have paying renters to remain profitable. Apartments cannot stay vacant for long periods of time. Lack of income from vacancies is one issue and extended periods of an empty dwelling is another.

Those looking for apartments in San Diego are cautious. If they see an apartment unoccupied for months, they may think something is wrong with the residence. Insurance companies will charge higher premiums for empty dwellings, and the cost of maintaining the utilities drains cash reserves. Property management companies in San Diego understand the need to fill the space. Alta Vista Properties is committed to keeping client rentals occupied.

We Use Referrals

Marketing vacancies doesn’t need to be expensive. Alta Vista Properties will ask current and former tenants to refer people to us. Our policy of open and transparent relationships with tenants motivates these people to refer friends and family, helping us to keep rentals occupied.

We know what the physical space should be. We do routine inspections of the rentals in addition to checking the premises when a tenant leaves. We refuse to cut corners on needed repairs. The building contractors with whom we work have earned a reputation for honesty. They only charge for work performed with no hidden fees in the final bill.

Social Media Is Used to Fill Rentals

Internet platforms are great places to advertise vacancies if these websites are used properly. We post pictures of the available apartments and mention the best qualities. Incidentally, these are not pictures taken on smartphones. We use professional photographers to get the right images and highlight appealing features. Interested parties are always impressed by the pictures we use. We post these images on our website, all the various social media platforms, and the best real estate platforms in the area. When it comes to keeping rentals occupied, the internet and social media are crucial.

We Work Hard for Our Clients

Alta Vista Properties is a property management company in San Diego that cares about its clients. We do more than collect the rent or report property damage. Our company is a full-service property management establishment and we have done business in San Diego for decades. We know what it means to maintain value and full occupancy.

Furthermore, we appreciate that serving a client means going one step beyond. We use the very best real estate software to provide the reports that clients need for various public agencies. We can also supply the information necessary to get an additional loan from a bank. Our clients do not have to worry about security of the premises. We see to it that apartments and rental houses are protected and the value of the investment is maintained.

Our clients will now and then sell their apartment units or rental houses. We understand that as part of the business and we work to maintain the image and the quality of the space. Clients can expect to have the value of their property greatly enhanced because Alta Vista Properties is involved. Clients also know the reputation of their property is safe and tenants are quick to pay compliments to the Better Business Bureau and consumer boards. Alta Vista Properties is what makes the difference.

Our clients have a long-term relationship with us and it is due to the services we provide, including information about housing rules and regulations. Please do inquire at any time about our property management services. We can be reached at 858-274-3600 or by email at We look forward to hearing from you and answering your questions.

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Leases: How to Avoid Issues

lease agreement landlord tenant property manager management legal A lease formalizes the relationship between a tenant and a landlord in San Diego. It is a legal document and not adhering to a lease can have consequences. Therefore, property owners must be careful with leases because California tenant-landlord laws are strict. There are some situations which need to be avoided.

1. Outdated Leases

What was a valid lease 15 years ago might not be legal today. Times change and new laws will take effect. Any landlord who uses an outdated document can get into major legal trouble.

2. Out-Of-State Leases

Some landlords have property in other states and will use leases from those other jurisdictions. But, these are not acceptable in California and cannot be used.

3. Ignoring Existing Laws

A few landlords will use homemade leases, figuring one or two units will not get any attention. However, any lease violating California’s tenant-landlord law or local laws is an invitation for a tenant to sue.

4. Lack of Transparency

No landlord can assume a tenant understands a lease. There might be questions that come up later and need answers. Therefore, landlords should never be so busy that they cannot answer questions.

Transparency is important for daily matters. Tenants in San Diego pay substantial rent and expect a high level of respect and courtesy. Rude and insensitive landlords are a major reason for rental turnover. Effective and honest lease administration is a good way to foster renter retention.

Landlords are busy folks and handling a large real estate portfolio can take up a considerable amount of time. Property management companies can take care of the responsibility of daily activity, including lease situations. Alta Vista Properties is an excellent third-party to work with.

Paying Attention to the Details

We stay on top of the changes occurring in San Diego and California. We will update leases whenever there are new regulations. We are constantly reviewing lease and real estate laws and regulations. A client can be certain that any lease offer to a prospective tenant is in good order and compliant with current statutes.

Transparency matters to us. Any tenant who has a question gets our immediate attention. We will explain any clause and any possible confusion. Paying attention to the tenants has two major benefits:

  • Increases Retention: Tenants in San Diego appreciate great customer service. Alta Vista properties tries to make renting convenient and service immediate. The commitment to service encourages people to stay in one of our managed properties for an extended period.
  • Discourages Legal Disputes: Confusion about the lease can result in formal complaints being filed or even lawsuits. Neither is good for business, but landlords sometimes forget. We do not want any of our clients in court or in front of a magistrate explaining the lease. Our commitment to service helps us keep both formal complaints and lawsuits at a minimum.

We Enforce the Lease

Alta Vista Properties will not hesitate to enforce a lease if the tenant has become negligent or refuses to meet state obligations. We will carefully explain the cause of lease infractions to a tenant and point out ways to rectify the situation. Nevertheless, the situation may require a firm response. Be assured that we follow the legal guidelines about eviction to the letter.

Lease management is not rocket science, but it does require experience and understanding. Alta Vista Properties is a property management company in San Diego that has served landlords for over 30 years. We provide other services that a property owner can use; everything we do enhances the value and the income stream of the real estate portfolio.

Please do inquire at any time about our property management services. We can be reached at 858-274-3600 or by email at We look forward to hearing from you and answering your questions.


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To Market, To Market

lease agreement rental property landlord property management property managerLandlords in San Diego know their properties’ value. They understand it is more than the market selling price because a steady income stream is a primary reason for investing. Consequently, rental units cannot stay vacant. Efficient marketing is the only answer to the vacancy question.

It means that posting signs and placing ads in trade magazines will only go so far. Marketing requires smart use of all available tools. There are some ways to efficiently market vacant rentals and get the desired results.


1. Use Attractive Photos

Most people want to see images of the apartment before paying a visit. Investing a little money in a professional photographer’s services is worthwhile. These people will shoot the best angles and even use drone cameras to get the best results.

2. Utilize Social Media

Facebook and Instagram are great advertising mediums if they are used properly. Landlords forget to update the images and all pictures often clutter the space. A schedule for adding new photos and renewing the old ones can keep the platform fresh.

Twitter can reach out to many respective tenants in San Diego. The best way to arouse curiosity with Twitter is to place an image of a recent property in the tweet. A link to the available property brings traffic.

Do not forget Yelp. Having an account enables satisfied tenants to post good reviews on one of the best consumer boards on the Internet. It provides an opportunity also for the public to see how a landlord responds to a given complaint.

3. Use Incentives

Existing tenants make the best leads. They tell friends and family about vacant apartments and share other information, as well. A landlord can persuade tenants to spread the word if a few incentives are used. It can be a month of free rent for every new tenant referral or help with utilities. Any costs incurred are outweighed by the benefit of a new tenant signing a lease.

4. Maintain the Property

A prospect will eventually visit the vacant apartment and will need to be impressed. A fresh coat of paint helps, and all needed repair work makes the place attractive. Any improvements to the property can also catch the eye of a possible tenant.

The above are in addition to traditional forms of marketing, which should be included in an effort to fill rental vacancies. Landlords don’t always have the time or the expertise to conduct a proactive marketing campaign and will ordinarily rely on property management companies in San Diego to do the work. Not every property manager, however, can do the work. It is important that a landlord select the right third-party and Alta Vista Properties is a property management company in San Diego with a reputation for superior client service.

We Are Aggressive Marketers

At Alta Vista Properties, we get busy as soon as possible when an apartment becomes available. We will broadcast the vacancy throughout the metropolitan area and rely on sources we used in the past to spread the word. Alta Vista Properties knows the importance of social media and it is part of our efforts. We also maintain good relationships with our tenants, and they provide excellent leads which we will follow up on. Alta Vista Properties’ clients may expect to have a vacancy off the market in record time, and a new tenant who can be relied on to pay rent and respect the property. The marketing effort is just one of the services that we will provide for our clients.

Please do inquire at any time about our property management services. We can be reached at 858-274-3600 or by email at We look forward to hearing from you and answering your questions.

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Property Managers Must Understand Damage

broken window damage inspection property management real estate home salesSome landlords in San Diego are quick to fault their tenants. They will accuse these renters of damage done to property. That is not only unfair, but also not a smart business idea. Such accusations can have a negative effect on relationships with tenants who have been reliable for years. It is important for property managers to know the difference between wear and tear and damage.

What Is Wear and Tear?

Normal use is going to result in deterioration. It is possible that an apartment which has been occupied for several years will have some damage to the carpet and it is also true that electrical wiring can get frayed. These are all the consequences of time and not the tenant. Wear and tear is something that the landlord is required to repair.

What about Damage?

There is a point where deterioration is not the result of normal use. It can include large holes in the wall or broken windows. Landlords must be careful, however, in determining if it is damage and not wear and tear. Property managers in San Diego deal with the question of damage all the time. They know what needs to be done.

Routine Inspections by Property Managers

The best way to determine if there is damage or just wear and tear is for property managers to make inspections a routine part of doing business. It means that the landlord or third-party can inspect the apartment to see whether there are problems. Situations such as a leaking window may be the result of the wood frame warping to allow for cracks. A faulty doorstop is going to possibly result in holes in the wall near the door. Inspections are needed to identify potential problems and have them fixed quickly.

Documentation Is Necessary

A landlord needs evidence of damage and not being able to provide legally required proof of damage may result in the landlord being forced to absorb the cost of repairs. Documentation includes recording the results of inspections done before a tenant occupies the space, while the tenant is in residence, and after the tenant has left the apartment.

Documentation should include expectations of the tenant. The landlord or property management company needs to sit down with the tenant prior to occupancy and explain what is expected as far as property maintenance. It is an opportunity for the property owner to explain what constitutes damage and what the landlord will do in the event of wear and tear. Such communication is going to prevent ill feelings later.

Alta Vista Properties Knows about Damage

We are a property management company in San Diego that has served clients for over 30 years. We are familiar with what constitutes damage or what is wear and tear in a rental. We will do routine inspections, but we will schedule these at the convenience of the resident. If repair work is necessary, we will use reliable contractors, the kind of professionals who will not pad the bills and charge only for work done.

As property managers, we know it is important for us to maintain open communication with all tenants. We carefully explain security deposits and when we would use them to make repairs. Any questions that a tenant may have regarding repair work is answered completely. We also have a page on our website where a tenant can immediately report damage. Tenants know that we are fair in our dealings with them and there are rarely any problems.

A landlord does not have the right to a security deposit. It is an amount of money held in escrow for the possibility of damage. A landlord must remember that situations of wear and tear are the responsibility of the property owner. Alta Vista Properties makes certain that the repair work is done, and the question of expense is handled fairly.

Please do inquire at any time about our property management services. We can be reached at 858-274-3600 or by email at We look forward to hearing from you and answering your questions.

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Dealing with Difficult Tenants

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Landlords in San Diego are fortunate to have many reliable tenants. These residents are the kind of people who respect the lease and the neighborhood. They are not loud and obnoxious and will not damage the property. Some people, however, are not good tenants at all. These can be a headache and create a lot of dissension. The first reaction would be to take extreme measures, but that is not a good idea. Bad tenants have the same rights under California law as anyone else and they will use the statutes. There are ways of dealing with difficult tenants which do not require taking extreme measures.



1. Uphold the Lease

It is the first line of defense in any tenant dispute and property management companies in San Diego know that. The lease sets the policies and procedures for inhabiting an apartment or rental house, and a tenant cannot arbitrarily break the lease. A landlord should be ready to explain the lease before formal signing and encourage the new tenants to read everything before they sign.

2. Understand the Law

California has specific rules for dealing with difficult tenants and these steps must be followed. The law does not mean that a bad tenant can never be evicted; they can be. It is important that a landlord follow proper procedure with all the necessary notifications and meetings.

3. Document Everything

It doesn’t matter if you own an apartment complex or just one rental. Every instance where there has been a problem with the tenant must be put down in writing. Trying to rely on memory is dangerous because what you recall may be entirely different from what the tenant remembers. Keeping a file on each tenant, noting when there are any problems, will help in dealing with issues which arise later.

4. Safety Is Important

Some tenants are involved in unlawful activity. There may be others who are violent and may be a threat to neighbors. Safety is critical in these situations. If you need to call the police, then do so. The well-being of your other tenants may require this action.

5. Always Act Professionally

A bad tenant is going to play rough. He or she may provoke you to get a response which they might be able to use later against you. It is important, therefore, to remain calm and behave professionally. Keep in mind that somebody who was insulting you is also testing you. Professional behavior is the best defense against somebody who is provoking you.

6. Make Use of a Property Management Company

Property is a good investment but does require time and effort. The demands on a landlord grow as the real estate portfolio expands. It is a smart idea to take advantage of the services a property management company in San Diego can offer. These professionals know how to deal with an unruly tenant while at the same time maintaining the value of the investment. Using a third-party frees up a landlord’s time to do other things. While there are many such establishments in the area, Alta Vista Properties is one of the best.


Alta Vista Properties

Alta Vista Properties has been in the industry for more than 30 years and we are very familiar with rental property in San Diego. We can take care of the day-to-day requirements of property management, while at the same time offering other services to a landlord. If we need to deal with an unruly tenant, we know how to do it professionally and legally.

We have other services we provide for clients. Everything we do is to maintain a good return on investment and protect the value of a client’s property. Please do inquire at any time about our property management services. We can be reached at 858-274-3600 or by email at We look forward to hearing from you and answering your questions.


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