Alta Vista Properties Move-In Guide

Once you have signed your lease and all accompanying documents, you will be notified to set-up your Alta Vista Properties tenant portal, where you can pay your security deposit online. If you would prefer, or if you’re required to pay your security deposit by check, please deliver cashier’s check or money order to our office on same day of lease signing.

Please refer to section 9 of your lease regarding tenant utility responsibility to determine which utilities need to be put into your name. In some cases, your responsibility for the bills does not indicate that you need to contact the utility regarding the billing. Some units require utilities to remain in owner’s name and charge the tenant once bill is received. Information regarding utilities can be found on our website.

Prior to or at the time of your key pick-up, all pro-rated rent and fees must be paid. You can pay online through your tenant portal or by check payable to Alta Vista Properties, Inc.

Proof of renter’s insurance must be received by our office on or before your lease start date. Alta Vista Properties, Inc., as well as the owner of the property you are renting, must be listed as additional insured on your policy. We are unable to release keys without proof of insurance with a minimum $100,000 liability coverage.

Please contact our office to schedule your key pick-up appointment. You will need approximately 15 minutes for this appointment. We will review your keys, access, and instructions for your checklist. Our office hours are 9am to 4pm Monday through Friday and 9am to 1pm on Saturdays. As a reminder, any prorated rent due and proof of renter’s insurance must be received by our office prior to, or at key pickup.

If applicable, please review all HOA move-in procedures in your packet and contact the HOA for any questions regarding your actual move-in. Some HOAs charge move-in and move-out fees and you are responsible to pay those fees directly to the HOA. If your packet contains a registration form, please return the completed form to our office on or prior to key pick-up. Please pay any move-in fees directly to the HOA.

During your key pick-up appointment, you will receive a Move-In Packet noting the condition of the rental property at the time of move-in. It is your responsibility to inspect your unit for any additional damage and return the signed packet within 7 days. You will receive a copy of the packet when it is returned to Alta Vista Properties.